Terms and conditions
These terms and conditions govern the provision of services, the making of bookings, and the purchase and use of gift vouchers, memberships, and other products through the website www.masaz4you.cz.
Operator
Masaz4you s.r.o. Company ID (IČO): 14366312 Registered office: Francouzská 312/100, 101 00 Praha 10 – Vršovice Pure Spa premises: Hotel Le Palais Art, U Zvonařky 1, 120 00 Praha 2 – Vinohrady
E-mail: trendmyself@gmail.com Phone: +420 776 252 560
The company is registered in the Commercial Register maintained by the Municipal Court in Prague.
1. Ordering and Booking of Services
A massage, wellness treatment, or other service may be booked through the online booking system, the website, or by individual arrangement with the operator.
By placing an order or booking, the customer confirms that they are familiar with the price, duration of the service, and these terms and conditions.
The price of the service is stated on the website or in the booking system and is valid at the time the order is created.
2 Changing and Cancelling a Booking
A booking may be changed or cancelled free of charge no later than 24 hours before the agreed appointment time.
If a booking is cancelled less than 24 hours before the agreed appointment time, or in the case of a no-show, the operator is entitled to charge a cancellation fee of up to the full price of the booked service.
If the booking was paid for using a gift voucher, membership, or prepaid package, the corresponding value of the voucher or the visit may be considered used up.
If the operator is unable to provide the booked service, the customer will be offered an alternative appointment or, alternatively, a refund of the amount already paid.
3. Gift Vouchers
Gift vouchers purchased through the website are sent electronically to the e-mail address provided by the customer when ordering.
Each voucher contains a unique code, which must be presented when it is redeemed.
Validity of the voucher
A gift voucher is valid for 12 months from the date of purchase, unless stated otherwise for a specific voucher.
The voucher must be used within its period of validity.
After the validity period ends, the customer is not automatically entitled to an extension of the voucher or to a refund of its value.
An extension of validity may only be granted by prior agreement with the operator. The operator is entitled to charge an administrative fee or set other conditions for an extension and is not obliged to grant a request for extension.
Use of the voucher:
A gift voucher may only be used for the services for which it is designated, or up to the extent of its nominal value, according to the conditions stated at the time of purchase.
The voucher cannot be exchanged for cash.
Any unused or partially used value of the voucher cannot be paid out in cash or transferred back to the customer's payment method.
Additional discounts, VIP discounts, loyalty benefits, or other advantages cannot be applied simultaneously to a gift voucher or to a service paid for with a voucher, unless expressly stated otherwise by the operator.
A gift voucher may not be exchanged for another type of voucher or another service without the prior consent of the operator, unless the conditions of the specific voucher state otherwise.
The holder of the voucher is responsible for the loss, theft, or disclosure of the voucher's unique code to another person.
4. Cancellation and Return of a Gift Voucher
After the statutory withdrawal period has expired, a purchased gift voucher may not be unilaterally cancelled or returned, nor may payment of its value be demanded, unless the law provides otherwise.
The operator does not provide voluntary refunds of gift vouchers beyond its statutory obligations, unless expressly agreed otherwise in a specific case.
The mere fact that the customer does not use the voucher, changes their decision, or is no longer interested in the service does not in itself give rise to a right to a refund.
5. Withdrawal from a Contract Concluded Online
In cases provided for by the Civil Code, a consumer has the right to withdraw from a contract concluded via the internet without giving a reason, within 14 days of the conclusion of the contract.
Withdrawal must be communicated to the operator in an unambiguous manner, for example by e-mail to:
The customer shall provide details enabling identification of the order, in particular their name, the e-mail address used for the purchase, and the code or other identifier of the gift voucher.
Upon receipt of a valid withdrawal, the relevant gift voucher will be deactivated and may no longer be used.
The payment will be refunded in accordance with the applicable legal regulations. If, for technical reasons, it is not possible to refund the payment using the originally used payment method, the refund may, by agreement with the customer, be made by other means, for example by bank transfer.
After the statutory withdrawal period has expired, the customer is not entitled to unilaterally cancel the purchase or to a refund of the price, unless the law provides otherwise.
6. Use of the Service Before the 14-Day Period Expires
If the customer requests that the service be provided before the statutory withdrawal period has expired, the service may be commenced on the basis of their express request.
If part of the ordered service has already been provided prior to withdrawal from the contract, the operator may, in cases provided for by law, be entitled to payment of a proportional part of the price corresponding to the performance already provided.
If the service has been provided in full, subject to the statutory conditions being met, the consumer's right of withdrawal may cease to exist.
7. Booking a Specific Date
For services booked for a specific date or period, the possibility of withdrawal from the contract is governed by the Civil Code and the relevant statutory exceptions.
This is without prejudice to the cancellation conditions set out in Article 3 of these terms and conditions.
8. Memberships and Prepaid Packages
The conditions, price, number of visits, and validity period of individual memberships or prepaid packages are stated in the specific offer on the website.
Unused visits expire once the validity of the membership or package ends, unless stated otherwise for a specific product.
After the membership expires, the customer is not entitled to financial compensation for unused visits.
Bookings paid for through a membership or package are subject to the same cancellation conditions as other bookings.
9. Payments
Services, gift vouchers, memberships, or other products may be paid for using the methods available when completing the order.
An order is considered paid once payment has been successfully received.
The technical method of processing or refunding a payment via the payment gateway does not affect the customer's statutory rights.
If a legitimate refund needs to be made and it is not technically possible to refund the amount using the original payment method, the operator may, by agreement with the customer, use another method of refund, for example a bank transfer.
10. Complaints
If the customer identifies a deficiency in the service provided or another problem related to the order, they may contact the operator without undue delay via:
trendmyself@gmail.com +420 776 252 560
The complaint will be assessed and resolved in accordance with applicable legal regulations.
11. Client's Health Condition
Before the start of a treatment, the client is required to inform the staff of any health issues, pregnancy, allergies, injuries, or other circumstances that may affect the safe provision of the service.
In case of doubt about the suitability of a treatment, the client may be advised to consult a doctor beforehand.
The operator is entitled to refuse or interrupt the provision of a service if carrying it out could pose a health risk.
12. Out-of-Court Resolution of Consumer Disputes
If a dispute arises between the operator and the consumer that cannot be resolved by mutual agreement, the consumer is entitled to turn to the body responsible for out-of-court resolution of consumer disputes:
Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate – ADR Department Gorazdova 1969/24 120 00 Praha 2
More information is available on the website of the Czech Trade Inspection Authority.
13. Personal Data Protection
Information regarding the processing of personal data is set out in a separate Privacy Policy published on the operator's website.
14. Final Provisions
These terms and conditions are governed by the laws of the Czech Republic.
For a specific order, the version of the terms and conditions in effect at the time the order was concluded shall apply.
The operator is entitled to amend or supplement these terms and conditions in the future. Changes do not have retroactive effect on contracts already concluded, unless the operator and the customer agree otherwise.
These terms and conditions come into effect on 10 August 2026.